BankMobile Vibe

Northwest-Shoals Community College has partnered with BankMobile to process all student financial aid refunds. A Refund Selection Kit will be mailed to all first time students to the address on file with NW-SCC.

NOTE: Even if you do not expect a refund from NW-SCC, you may receive one in the future for many reasons (i.e., a cancelled class, dropped class, scholarships, etc.). Please go online and activate your account as soon as you receive your card.

When you receive this kit, follow these simple steps:

1. Visit and click 'Get Started.'

2. Locate your Personal Code found inside the envelope to select your refund preference.
*Hint, it will look something like: ABCD-1234-5678*

3. Select how you'd like to receive your money:

4. Complete your profile. On the next screen, you will enter your email and create a password - a guage will pop up while creating your password and you must reach 100% for the password to be valid.

After your password, you will enter your Date of Birth in the format YYYYMMDD. Example: If your birthday is October 31, 1997, you would enter 19971031.

So, what is a BankMobile Vibe Account?
BankMobile Vibe is an Internet-only, non-interest bearing, FDIC-insured checking account for students with the power to bank anywhere, anytime. There is no monthly fee for students, plus:
•Free access at Allpoint ATMs [Find an Allpoint ATM near you!]
•Mobile Banking
•Free online Bill Pay
•NO overdraft fees
•NO NSF fees

Click here for the full Fee Schedule
To view our institution's contract with BankMobile, click here.

Students with a HigherOne OneAccount:

BankMobile has replaced HigherOne; however, a new card will not be sent to you. You should have received an e-mail notice from BankMobile advising you to make a choice to close your account or switch to a BankMobile Vibe account by November 1, 2016. If you did not make a decision, then your account was closed. A check was mailed to the address on file for any remaining balance on your card. To reactivate your account, simply log onto your BankMobile account and select a refund preference. You will use the same e-mail address and password. If you have any questions regarding this change, you may call the BankMobile Customer Service number at 1-877-327-9515.

Need Help? Frequently Asked Questions

Why am I receiving a mailer from BankMobile?

In order for NW-SCC to be able to disburse financial aid awards and/or process refunds for enrollment fees paid by cash, check, or credit card in person at the campus, NW-SCC has contracted BankMobile to facilitate refunds and disbursements. The mailer is used to select a refund preference.

What happens if I don't log in and select a refund/disbursement preference?

It is important that you select your refund preference as soon as you receive the mailer so that you do not have to wait on your money. If you do not log in and select a refund/disbursement preference, BankMobile will mail a paper check to you no sooner than 21 days after your refund is disbursed.

How long will it take to receive my funds once I have selected my preferred refund method?

Once the college has disbursed your financial funds or your refund, BankMobile will distribute your funds as follows:
•BankMobile Vibe Account - same business day
•Direct deposit to your own checking or savings account - 2-3 business days
•Paper Check - At least 21 days

What if I don't receive the BankMobile mailer?

The BankMobile mailer is mailed to the mailing address on file with admissions. If you did not receive the mailer, please verify your current mailing address with the Cashier. If you are a returning student, you will NOT receive a BankMobile mailer. If your card is expired or you no longer have it, please contact the Cashier to order a new one.

What if I lost my card or need a replacement?

Contact the Cashier by phone, e-mail, or in person to get a new card sent to you.

Where can I check to see if my refund or financial aid disbursement is ready?

An e-mail will be sent to you whenever a refund/disbursement has been processed. Check the e-mail address you use to log in to your BankMobile account.

Can't find your answer here? Contact us.

Shoals Campus
Phone: 256-331-5226
Location: Cashier's Office / Bldg. 100
Victor P. Poole Administration Complex

Phil Campbell Campus
Phone: 256-331-6382
Location: Cashier's Office / Bldg. 304
Wallace Administration Building